Blog Articles
Change Leadership Secret – 76 – Don’t Beg – Deliver
Change Leadership — Secret # 76 Don’t Beg – Deliver You can’t build a reputation on what you are going to do. —Henry Ford What I Need to Know Be honest. Have you been at the end of a quarter needing to make your number and felt a strong urge to beg your customer for […]
Change Leadership Secret – 24 – Customer Satisfaction Is Impossible
Change Leadership — Secret # 24 Customer Satisfaction Is Impossible Poor is not the person who has little, but the person who craves more. —Lucius Annaeus Seneca What I Need to Know The underlying principle of Maslow’s Hierarchy of Needs is that as soon as a person has satisfied a need at one level in […]
Change Leadership Secret – 23 – People Are Spring Loaded
Change Leadership — Secret # 23 People Are Spring Loaded Man stores his emotions and desires like springs compressed, and then awaits the opportunity to release them. —Brett Clay What I Need to Know The principle that a body must be in motion if a force is applied assumes the body is rigid and that […]
Change Leadership Secret – 22 – People Are Always In Motion
Change Leadership — Secret # 22 People Are Always In Motion Things do not change; we change. —Henry David Thoreau What I Need to Know An interesting, almost paradoxical concept is that people are always in motion. This contrasts the notion asserted by many psychologists that people’s personalities are formed by the end of childhood […]
Change Leadership Secret – 21 – Wherever There Is A Force, There Will Be Change
Change Leadership — Secret # 21 Wherever There Is A Force, There Will Be Change We must all obey the great law of change. It is the most powerful law of nature. —Edmund Burke What I Need to Know We previously said that wherever there is change, there are forces driving it. Of course, the […]
Change Leadership Secret – 20 – Change Requires Constant Force
Change Leadership — Secret # 20 Change Requires Constant Force Growth is never by chance; it is the result of forces working together. —James Cash Penney What I Need to Know Another principle of physics is that once in motion, a body will stay in motion unless an equal and opposite force is applied. I […]
Change Leadership Secret – 19 – Wherever There Is Change, There Are Forces
Change Leadership — Secret # 19 Wherever There Is Change, There Are Forces All great results in our universe are founded in motions and forces the most minute. —John Joly What I Need to Know A principle of physics is that a body can only be in motion if a force has been applied to […]
Change Leadership Secret – 18 – Harness The Forces
Change Leadership — Secret # 18 Harness The Forces There is one thing stronger than all the armies in the world, and that is an idea whose time has come. —Victor Hugo What I Need to Know You will be far more successful harnessing the forces of change than fighting them. If after performing the […]
Change Leadership Secret – 17 – Understand The Client’s Life Space
Change Leadership — Secret # 17 Understand The Client’s Life Space Imagination was given to man to compensate him for what he is not, and a sense of humor was provided to console him for what he is. —Robert Walpole What I Need to Know German psychologist Kurt Lewin described life space as “the person […]
Change Leadership Secret – 16 – Understand The Client’s Environment
Change Leadership — Secret # 16 Understand The Client’s Environment Circumstances are the rulers of the weak; they are but the instruments of the wise. —Samuel Lover What I Need to Know The last of the Four Forces in the Change Leadership Framework are the forces that are external to the person or organization. We […]
Social